Privacy policy

This privacy policy sets out how TheraVet S.A. (“TheraVet”, “we”) uses and protects your personal data.

TheraVet SA is a company incorporated under Belgian law with company number 0684.906.013 and located at 32/1 Avenue Jean Mermoz, 6041 Gosselies, Belgium. This policy applies to the personal data for which TheraVET S.A. acts as data controller; in other words, where we have control over what happens with your data and how this data is handled.

TheraVet is committed to ensure that your privacy is protected and will only process your personal data in conformity with the General Data Protection Regulation or GDPR (in effect since May 25, 2018). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Types of personal data collected

Contact Form

We collect personal data you directly provide us with. This generally includes:

  • First name and Last name,
  • Professional contact information (email, address, company, job title…),
  • any other personal data you choose to provide to us with.

When you voluntarily provide us with this information through our websites or any other information channel, the personal data provided by you will be used only for the purpose of responding to your query or your request for information. The legal basis for such processing is your consent. We will not use this personal data for direct marketing purposes.

Clinical trial data

If you are a study animal’s owner, you may participate in clinical trials of TheraVet’s products. By giving consent to participate in such clinical trials, the investigator conducting the clinical trial will collect personal data of the study animal’s owner. TheraVet receives this information anonymously, which means that we do not receive data such as the owner’s name or any other contact information so that we cannot directly identify the study animal’s owner. However, employees or contractors working on behalf of TheraVet, may access the owner’s personal data at the source of collection for the purpose of verifying data. The study animal’s owner data will only be processed for scientific research purposes with appropriate safeguards in place.

Personal data about the investigators conducting clinical trials and people who assist them is collected by TheraVet as well. In general, this type of information includes the name, address, telephone details, field of expertise, position, role in study and qualifications and includes information provided on Curricula Vitae and Financial Disclosure Forms. TheraVet is required to obtain such data on potential or actual investigators in order to maintain quality clinical trials and consistently meet global regulatory and compliance guidelines (legal obligation).


A cookie is a small piece of information that a website can store via your internet access device for later retrieval. We are using cookies on our website for statistical purpose.

Retention of personal data

Personal data will not be kept for longer than necessary for the purpose for which it was collected and that retention is no longer necessary for legal or business purposes. The period of retention of job applicant data will be no longer than two (2) years. The period of retention of clinical trial data will be at least twenty (20) years after the completion of the trial. In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject.

Your rights

You have the right to:

  • access the personal data we hold about you,
  • correct or modify the personal data we hold about you,
  • request an erasure of your personal data

You may also withdraw your consent to receiving our communications such as newsletter, or more generally to our processing of your personal data. To make these requests, or if you have any questions or complaints about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please contact us at